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Privacy Policy
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PRIVACY POLICY
Protecting your private information is our priority. This Statement of Privacy applies to www.chardhamhelicopterservices.in, and chardham Yatra Heli. For purposes of this Privacy Policy, unless otherwise noted, all references to Adventure Trekking include www.chardhamyatrahelicopterservices.in. The website is an information and reservation website, our website is used to provide information of helicopter tours and charters and to sale said helicopter tours and charters. By using our website, you consent to the data practices described in the statement.
Collection of your Personal Information
In order to better provide you with products and services offered, Chardham Heli Services may collect personally identifiable information, such as your:
First and Last Name
Mailing/Billing Address
E-mail Address
Phone Number
If you purchase chardham helicopter services, we collect billing and credit/debit card information trough payment gateway only. This information is used to complete purchase transaction.
Chardham Yatra Heli may also collect anonymous demographic information, which is not unique to you such as your:
Age
Gender
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: A. registering for an account; B. signing up for special offers from selected third parties; C. sending us an email message; D. submitting your credit/debit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information for the future.
Use of your Personal Information
Chardham Heli Services collects and uses your personal information to operate and deliver the services you have requested. Chardham Heli Services may also use your personally identifiable information to inform you of other products or services available from Chardham Heli Services and its affiliates.
Sharing Information with Third Parties
Chardham Heli Services does not sell, rent or lease its customer lists to third parties. Chardham Heli Services, from time to time contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases your unique personally identifiable information such as email, name, address and phone number may be transferred to the third party. Chardham Heli Services may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer service support or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to chardham heli services and they are required to maintain the confidentially of your information. Chardham Heli Services may disclose your personal information without notice if required to do so by law or in the good faith belief that such action is necessary to: A. conform to the edicts of the law or comply with legal process served on Chardham Heli Services or the site; B. protect and defend the rights or property of Adventure Trekking; and/or C. act under circumstances to protect the personal safety of users of chardham heli services, or the public.
Tracking User Behaviour
Chardham Heli Services may keep track of the websites and pages our users visit within Chardham Heli Services, to determine what Our services are the most popular. This data is used to deliver customized content and advertising within Chardham Heli Services to customers whose behaviour indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Chardham Heli Services. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service and to provide general statics regarding use of the Chardham Heli Services website.
Use of Cookies
Chardham Heli Services may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize our pages or register with Chardham Heli site or services, a cookie helps Chardham Heli Services to recall your specific information on subsequent visits. This simplifies the process of recording your personal information such as billing addresses and so on. When you return to the same Chardham Heli Services website the information you previously provided can be retrieved so you can easily use the chardham heli services features that you customized. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Adventure Trekking Joshimath services or websites you visit.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security of your Personal Information
We secures your personal information from unauthorized access, use or disclosure. Chardham Heli Services uses the following methods for this purpose:
SSL Protocol
When personal information, such as a credit card number, is transmitted to other websites, its protected through the use of encryption such as Secure Sockets Layer (SSL) protocol. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the internet or any other wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: A. there are security and privacy limitations inherent to the internet which are beyond our control and B. security, integrity and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Delete your personal information from our records; and
Direct any service providers to delete your personal information from their records
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
Complete the transaction for which the personal information was collected, full fill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; • Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity; or prosecute those responsible for that activity;
Debug to identify and repaid errors that impair existing intended functionally;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; • Comply with an existing legal obligation; or
Otherwise use your personal information, internally in a lawful manner that is compatible with the context in which you proved the information.
Children Under Thirteen
Chardham Heli Services does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.newyorkhelicopter.com only with permission of a parent or guardian.
E-Mail Communications
From time to time, Chardham Heli may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys and/or other general communication.
Changes to this Statement
Chardham Heli Services reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website and/or by updating any privacy information. Your continued use of the website and/or services available after such modification will constitute your: A. acknowledgment of the modified Privacy Policy; and B. agreement to abide and be bound by that policy.
Contact Information
We welcomes your questions or comments regarding this Privacy Policy. If you believe that Chardham Heli Services has not adhered to this Privacy Policy, please contact Chardham Heli Services at:
Chardham Heli Services
Dehradun Uttarakhand
Tel Number : +91 07895140058
GUIDELINES / TERMS & CONDITIONS
Chardham / Do Dham / Ek Dham Heli-tours are booked as per desired departure date ex-Dehradun / Haridwar, however, passengers are advised to arrive one day prior to the yatra date in order to be on time and get all briefing done the prior journey. A complimentary one-night stay with Dinner at Dehradun/ Rishikesh (Wherever applicable)is provided on the arrival date and the helicopter tour commences on day 02 from Dehradun. We even strongly advise pilgrims to keep one reserve day after the completion of the yatra in order to cater for any lost day during the yatra owing to bad weather etc.
This is a daily fixed departure helicopter tour and all departure timings for each destination are pre-planned. Therefore, passengers must ensure to leave the hotel as per the scheduled estimated time of departure each day of the tour, or else the delayed or No show shall be treated as cancelled without any refund.
Helicopters flying pilgrims in the Chardham sector are mainly single-engine machines and the maximum seating capacity is 06 passengers + 01 pilot. Single-engine helicopters are debarred from flying the following VIP as per DGCA SOP (Standard Operating Procedures).
The maximum weight capacity of the helicopter is 450 kgs (excluding baggage weight). Passengers are taken on board depending upon the load, weather, temperature conditions, etc and the pilot’s call shall be final. The total weight of all passengers on board must be within this limit. Hence, passengers are required to provide us with their exact weights with heavy clothes at the time of booking in order to shuffle passengers between helicopters to maintain the right weight of the helicopter for safe flying.
Only one baggage weighing a maximum of 5 kg is allowed per passenger. Guests are not permitted to carry suitcases or any other bags in the helicopter due to size constraints of boot space in a helicopter. Therefore, only duffle/handbags are to be carried on the tour. In view of helicopters’ limited weight-carrying capacity, operators reserve the right to shuffle passengers between helicopters to manage the right weight for safe flying in the hills. Therefore, passengers traveling together may not be accommodated in the same helicopter flight at times on way to the same destination
The operator reserves the legal right to deboard passengers, who are unruly, abusive, intoxicated, sick, mentally unfit, or whose boarding is deemed unsafe for the flight. No refund shall be applicable to such passenger(s).
Note
Guests are strongly advised to disclose the accurate body weight with clothes/shoes/ handbags on at the time of booking and any major variation might lead to the unfortunate deboarding of such passenger without any refund. The Pilot & the operation crew of the aviation crew shall have the final call on the same.
The pilgrims are charged per seat basis on a double/twin accommodation sharing basis at all destinations and the separate single occupancy room if any, shall be chargeable @ INR 35,000/- per person for Chardham 4 Nights / 5 Days (Tax Inclusive) & @ INR 15,000/- per Person for Do Dham 3 Nights / 4 Days (tax inclusive) over & above the package cost.
Children below 02 years are treated as infants and are accommodated free of charge along with guardians. For verification of the age of the child, ID proof/birth certificate shall be checked before boarding. Children above 02 years flying by helicopters are considered adults as per DGCA SOP and are thus charged at par with an adult. Moreover, there are no provisions for any discount for senior citizens.
Hotels at all destinations except Dehradun are non-star category but are the best available as of date with all amenities including Western Commode, cozy mattresses & hot running water. The package includes the accommodation in twin/double sharing & meals (Non-Onion Non-Garlic) only for the nights mentioned in the final itinerary and any extension beyond the same due to any reason whatsoever, shall be chargeable to the guests on an actual/ direct basis by the hotel.
Gangotri Dham Yatra : Gangotri is an important spot from religion viewpoint as it has a strong historical precedent and bears the everlasting feel of ancient times. According to legendary records, King Bhagirath did penance here, later than which, as per Lord Shiva's wishes, River Ganges came down on earth.
Yamunotri Dham Yatra : One of the Char Dham in Uttarakhand, Yamunotri is a spot in way to look for the blessings of Yamuna and save themselves from the pain of death, as Devi Yamuna is sister of Yama, the God of Death.
Delhi - Haridwar - Barkot - Yamunotri - Uttarkashi - Gangotri
Land transfers at Dehradun & Gangotri are by Innova, whereas suitable local cabs are used in Sersi/Phata/Guptkashi (Helicopter bases of Kedarnath) & Badrinath.
Identity Card
Carrying of Aadhar card is a must for an Indian, whereas a passport shall be necessary in the case of foreign nationals &NRI.
Mobile Network
Network connectivity at Harshil & Badrinath is poor and BSNL & Jio are the main telecom services active in the region.
All temples in the Chardham sector are located at a high altitude of about 10,000 feet and thus the passengers are advised to consult their doctor before commencing the journey and not to forget to carry their personal medication as prescribed. However, the Government of Uttarakhand shall be operating local medical centers’ at Chardham Circuit to attend to any medical emergencies.
Guests are advised to carry heavy woolen because the temperature drops drastically during the night. There are no set guidelines for clothing to be worn within temple premises but the formal clothing should be comfortable &trekking-friendly.
COVID-19 protocols shall be followed by the passengers and the operator as well as per prevailing government guidelines. Boarding can be denied to the passengers without refund if found not adhering to the same.
30 % of the tour package shall be paid in advance to get confirmation of the booking by official mail and Appx 70% is to be paid 30 days prior to the yatra date. The full payment must be made 15 days before the date of yatra ex-Dehradun (or any other helicopter base). Any delay in payment on the due date shall invite the cancellation of the booking without any refund. Passengers shall not be permitted to board or commence the tour unless full & final payment of the tour is made on the due dates.
Note
The cancellation and refund policies are drafted after having carefully catered to the different policies of all aviation companies operating Chardham helicopter tours within Uttarakhand. The cancellation fee is charged to compensate for the loss of seats and revenue due to sudden cancellations resulting in empty or throw-away cost-priced seats on the entire tour. Full refund minus 15% of the tour cost (Services and flight management charges) shall only be applicable if the entire tour gets cancelled due to bad weather/International/ National / State emergencies or force majeure reasons.
Request for replacing passenger or rescheduling the booking shall be entertained subject to suitability of body weight and the availability of seats but only after payment of 20% extra of the tour cost. No refund shall be applicable if the request for rescheduling/replacing is not processed owing to different reasons within 24 Hrs from its first official notification and the pilgrims don’t wish to fly on previously reserved dates with original passengers.
In case passenger(s) test COVID positive or the yatra gets terminated by the government or any National or State emergency is imposed, there shall be no refunds applicable beyond the refund policies mentioned above. However, passengers shall be provided with a credit voucher against the amount (Applicable refund minus service and flight management charges @ 15% of total cost), which shall remain valid for one year from its issuance, and can be utilized against any other helicopter tours or charter services by the passengers or any of their friends/relatives.
Disputes- Disputes as to legality, interpretation, application, or performance of service or any of its terms and conditions shall be governed by the laws of Dehradun Jurisdiction.